Content Management Operations Intern - Ipswich, MA

Content Management Operations Intern
To apply: https://www.ebscohost.com/careers1/jobs.php?cpurl=https://careers.peopleclick.com/careerscp/client_ebsco/external_ep/gateway.do?functionName=viewFromLink&source=Indeed&jobPostID=14651&locale=en-us&sourceType=PREMIUM_POST_SITE&QID=&sourceVariation=Indeed&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

EBSCO Information Services - Ipswich, MA

Overview EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities. Content Management Operations Intern The individual in this position will assist the Operations team on active projects, documentation workflows, and internal department initiatives. Primary Responsibilities: Assist in reviewing key Operation functions and assessing the need for documentation updating or creation. Act as research liaison to identify root cause for common customer questions relating to Service Issues and Content Reporting. Foster and support collaborative working relationships between Operations and existing customers through concise and prompt communication. Skills Requirements: Bachelors *candidate* 1-2 years’ experience with computer skills, specifically in Microsoft Office (Word, Access, Excel and Outlook) Preferred Qualifications: Strong Communication Skills Self-Motivated employee with ability to manage workload About the Content Management Department EBSCO's Content Management department oversees all aspects of the content value stream for licensed and proprietary databases. Working closely with information providers, we secure digital and print content, convert that content to forms that support production, add indexing, table of contents and abstracting where needed and build the actual databases. Specialized teams for each of these functions work together in a collaborative and dynamic environment. With a bias for action, a passion for quality, and a focus on continuous enhancement, we are committed