WB Mason Company, Inc.
JOB
DESCRIPTION
Job Title: IT
Documentation Specialist FLSA Status: Exempt
Department:
Information Technology Salary
Range:
Reports to: Business Systems
Manager
Summary: Use
technical creative writing skills to develop, edit and maintain a variety of
Information Technology (IT) documents, decipher many different types of
information and arrange them in a format that clearly explains the
objective.
Essential Duties
and Responsibilities:
- Works in collaboration with IT staff, management and business
partners to understand the purpose, approach and content of each work
product.
- Create and maintain consistently professional standard formats for
various types of work products including, but not limited to SDLC project
deliverables and system operations documentation.
- Analyze business and technical processes and project objectives to
develop comprehensive technical and non-technical project
deliverables.
- Create and edit moderately complex to complex system related
information products, for both IT and non-IT customers such as procedure
manuals, on-line help, quick reference cards, workflows, project
materials, training materials and policy & procedures.
- Create and maintain documentation related to IT systems,
applications and infrastructure technologies.
- Maintains a current internal documentation library.
- Works with all groups within the IT function to support technical
writing and documentation needs.
Ensure adherence to agreed upon standards, templates and
procedures.
Education and/or
Experience:
·
Bachelor’s Degree preferred and/or equivalent
experience; technical writing or English preferred; Communications; Business or
Computer Science discipline experience as well.
·
Minimum of three 3 to
5 years of experience; Demonstrated Technical Writing/ Documentation
development experience and ability to provide strong advocacy for customer
documentation needs and requirements.
·
Experience in writing
policies and procedures; editing and organizing written technical documents and
materials.
Knowledge, Skills
and Abilities:
·
Excellent verbal and written communication
skills.
·
Strong technical
writing and editing ability/ experience working in a highly technical and/or IT
environment.
·
Strong computer skills; MS Office, and other
computer applications.
Minimum
Qualifications: To perform
this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements
listed above are representative of the knowledge, skill and/or ability
required.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job.
While performing the duties of this job, the employee is required to
stand, walk, lift over shoulders, speak and hear. The employee is frequently required to
sit. The employee is frequently required
to use hands/fingers for data entry and filing.
The employee must be able to lift up to 15 pounds.
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